CasinoReviews Reports on MGA Licensed Operator Performance for 2024 So Far

Leading online casino review platform, CasinoReviews.com, has published its biannual regulatory mandated report on its complaint management activity, which revealed a positive trend in complaint handling by Malta Gaming Authority (MGA) licensed operators during the first half of 2024

Between January and June 2024, CasinoReviews.com managed 304 complaints, with 71 cases involving operators licensed by the Malta Gaming Authority (MGA) where the company acts as an official ADR. The report reveals a clear disparity in compliance rates between ADR and non-ADR complaints, with CasinoReviews.com achieving a perfect 100% compliance rate with its ADR rulings, but only 40.7% of informal rulings were adhered to by operators.

In 2024 so far, CasinoReviews has managed to successfully recover $175,237 back to consumers, with cases where the company can act in an official capacity as an ADR resulting in an average financial return for the player 7x higher than when the service can only act in an informal manner. Despite this, the service demonstrated effectiveness in recovering funds even in informal cases, with multiple five figure balances recovered when the service was acting informally.

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To enhance its service, CasinoReviews.com has introduced a new complaint management platform to streamline processes and reduce resolution times. The company plans to expand its ADR team in the coming year. With Duncan Garvie overseeing the operation of the ADR process at CasinoReviews.com, the service remains committed to professional development and industry engagement.

Speaking of the latest report, Duncan Garvie at CasinoReviews.com said: “We’re seeing a positive shift in the way MGA-licensed operators are handling player complaints. While challenges persist, the data clearly indicates a growing commitment to resolving disputes efficiently and fairly.

“This is crucial for building trust within the industry and ensuring players have a positive gaming experience. CasinoReviews will continue to monitor these trends closely and advocate for the rights of players.”

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The report also emphasises the importance of effective complaint management in building trust between operators and players. By addressing issues promptly and fairly, operators can enhance their reputation and foster long-term customer loyalty.

CasinoReviews remains committed to protecting players by providing comprehensive casino reviews, industry insights, and a robust complaint handling service. The full report, offering in-depth analysis and data, is available here: https://casinoreviews.com/complaints/mga-reports/january-june-2024

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Our mission is clear: to transform the online casino landscape for the benefit of the player. Transparency and honesty are the pillars of our reviews, making CasinoReviews.com your champion for a safe and enjoyable gaming experience.